Communication Scripts

When words fall short, having a few practiced phrases ready can save the moment. These scripts are not magic, they are simply softer ways in. Use what fits. Make them yours.

• Validate the feeling before answering the words.
• Avoid "remember," "don't you know," or "I already told you."
• Short sentences. Warm voice. One idea at a time.
• When stuck, agree gently and redirect.

• They insist on going to a job they retired from years ago.
• They ask for a parent who has passed.
• They accuse you of stealing or lying.
• They want to leave "home" while standing in their living room.

• "Tell me more about that.", when you don't know what to say.
• "You're safe. I'm right here with you.", when fear shows up.
• "Let's do that in a little bit. First, let's...", when redirecting.
• "I'm sorry that happened. That sounds hard.", when they grieve.